Refund Policy – Organic Skin Australia

Our refund policy ensures your satisfaction with our products. If you are not completely satisfied with your purchase, you can return most new and unopened items within 30 days of delivery to receive a full refund. In the event that the return is due to our error, such as receiving an incorrect or defective item, we will cover the return shipping costs.

Upon returning your package to the designated shipper, you can expect to receive your refund within four weeks. However, in many cases, refunds are processed more quickly. This timeframe includes the transit time for us to receive your return from the shipper, which usually takes 5 to 10 business days. After receiving the return, we will process it within 3 to 5 business days. Finally, your bank may take an additional 5 to 10 business days to process our refund request.

We value your satisfaction and strive to make the refund process as efficient as possible. Should you have any questions or concerns about our refund policy, please contact our customer support team.